Terms of Use for themortgagecoach.com.au 

1. Acceptance of Terms

These Terms of Use govern your access to and use of the website themortgagecoach.com.au (the “Website”), operated by The Mortgage Coach Australia Pty Ltd (ABN 66 674 211 673), an Authorised Credit Representative of Uptick Marketing Pty Ltd (ABN 52 655 964 837, Australian Credit Licence 550981), trading as The Mortgage Coach (“we”, “us”, “our”, “The Mortgage Coach”).

By accessing or using this Website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms, please do not use this Website.

2. About This Website

This Website provides general information about mortgage broking and credit assistance services offered by The Mortgage Coach. The Mortgage Coach provides credit assistance and mortgage broking services only. We do not provide financial planning advice, tax advice, legal advice, property investment advice, or personal financial product advice.

Any information, examples, or modelled scenarios on this Website (including any figures relating to loan balances, interest costs, or repayment timelines) are general and illustrative only. They do not take into account your personal objectives, financial situation, or needs, and should not be relied upon as a substitute for individual advice specific to your circumstances.

3. Intellectual Property

All content on this Website — including text, images, graphics, logos, and layout — is owned by or licensed to The Mortgage Coach and is protected by Australian copyright and trademark law. You may view, print, or download material from this Website for your own personal, non-commercial use only. You must not reproduce, republish, distribute, or modify any content from this Website for commercial purposes without our prior written permission.

4. Acceptable Use

When using this Website, you agree not to:

• use the Website for any unlawful purpose or in a way that infringes the rights of others;
• attempt to gain unauthorised access to any part of the Website or its underlying systems;
• interfere with the proper functioning of the Website (including via viruses, malicious code, or automated scraping); or
• submit false, misleading, or fraudulent information through any form or enquiry on this Website.

We reserve the right to restrict or remove access to the Website, or any part of it, at our discretion, including where these Terms are breached.

5. No Advice Given Through This Website

Nothing on this Website constitutes personal credit assistance, financial advice, or a recommendation regarding any specific credit product. Personal credit assistance is only provided directly to you following a one-on-one consultation with an authorised credit representative of The Mortgage Coach, in accordance with our licensing obligations and applicable responsible lending requirements.

6. Third-Party Links

This Website may contain links to third-party websites, including lenders, referral partners, or media publications. These links are provided for convenience only. We do not control, endorse, or take responsibility for the content, accuracy, or privacy practices of any third-party website, and your use of any linked site is at your own risk.

7. Limitation of Liability

To the maximum extent permitted by law, The Mortgage Coach makes no warranties or representations, express or implied, about the accuracy, completeness, reliability, or currency of the content on this Website. Your use of this Website is at your own risk.

To the extent permitted by law, The Mortgage Coach excludes all liability for any loss or damage (including indirect or consequential loss) arising from your use of, or inability to use, this Website. Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or the National Consumer Credit Protection Act 2009 (Cth).

8. Privacy

Our collection and handling of personal information is governed by our Privacy Policy, available at themortgagecoach.com.au/privacy-policy-2/, which is incorporated into these Terms by reference.

9. Complaints and Dispute Resolution

If you have a complaint about our services, please contact us in the first instance using the details below. We aim to acknowledge and resolve complaints promptly and fairly, in accordance with our internal complaints process and Credit Guide.

If your complaint is not resolved to your satisfaction, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme, free of charge to consumers:

• Website: www.afca.org.au
• Phone: 1800 931 678
• Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
• AFCA membership number: 112820

10. Changes to These Terms

We may update these Terms from time to time. Changes take effect once published on this Website. Your continued use of the Website after changes are published constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising from these Terms that is not resolved through our complaints process or AFCA will be subject to the non-exclusive jurisdiction of the courts of New South Wales.

12. Contact Us

If you have any questions about these Terms of Use, please contact us:

Email: [email protected]